Refund Policy
Last updated: March 13, 2026
Important Notice
All products sold on EriDesignAfrica are digital files. Once downloaded, they cannot be returned.
General Refund Policy
Because embroidery design files are digital products, all sales are final.
When We May Offer Refunds
We will consider refunds or replacements in the following situations:
- ✓Corrupted Files: If your downloaded file is corrupted and cannot be opened
- ✓Wrong File Delivered: If you received a different design than ordered
- ✓Description Mismatch: If the file significantly differs from its product description
- ✓Duplicate Purchase: If you accidentally purchased the same design twice
When We Cannot Offer Refunds
- ✗Change of Mind
- ✗Compatibility Issues
- ✗Design Taste
- ✗Downloaded Files
How to Request a Refund
If you qualify, contact us within 7 days with your order number, email, reason, and evidence.
Contact SupportRefund Processing Time
If approved: 1-3 business days for processing, 5-10 business days to reflect in your account.
Contact Support
- 📧 Email: support@eridesign.africa
- 📞 WhatsApp: +234 816 289 8032
