Refund Policy

Last updated: March 13, 2026

Important Notice

All products sold on EriDesignAfrica are digital files. Once downloaded, they cannot be returned.

General Refund Policy

Because embroidery design files are digital products, all sales are final.

When We May Offer Refunds

We will consider refunds or replacements in the following situations:

  • ✓Corrupted Files: If your downloaded file is corrupted and cannot be opened
  • ✓Wrong File Delivered: If you received a different design than ordered
  • ✓Description Mismatch: If the file significantly differs from its product description
  • ✓Duplicate Purchase: If you accidentally purchased the same design twice

When We Cannot Offer Refunds

  • ✗Change of Mind
  • ✗Compatibility Issues
  • ✗Design Taste
  • ✗Downloaded Files

How to Request a Refund

If you qualify, contact us within 7 days with your order number, email, reason, and evidence.

Contact Support

Refund Processing Time

If approved: 1-3 business days for processing, 5-10 business days to reflect in your account.

Contact Support

  • 📧 Email: support@eridesign.africa
  • 📞 WhatsApp: +234 816 289 8032